These Terms and Conditions apply to all transactions and interactions between customers (“you”) and London Gold Centre (“we”, “our”, “us”) through our physical store, official website (londongoldcentre.co.uk), and eCommerce platform (shop.londongoldcentre.co.uk). By engaging with London Gold Centre, you agree to the terms detailed herein.
1. Customer Eligibility You must be at least 18 years old and legally authorized to engage in transactions involving gold, precious metals, luxury jewellery, watches, gemstones, and investment products. You confirm ownership and the lawful acquisition of all items you buy or sell through us.
2. Buying and Selling Transactions All transactions are subject to market rates which fluctuate based on current market conditions, specifically aligned with the London Gold Fix. Prices listed for investment gold and silver bars and coins on our website are regularly updated and clearly displayed.
3. Payment Methods and Conditions We accept payments via bank transfer, cheque, and secured online payment gateways. For items purchased by us, payments are processed within 72 hours following receipt and verification of items. Once a transaction is completed and payment processed, we cannot reverse or refund the transaction.
4. Product Authenticity and Condition We guarantee the authenticity and condition of items sold by London Gold Centre. We thoroughly inspect all precious metals, jewellery, investment gold and silver bars, coins, watches, and luxury items before making them available for purchase.
5. Returns and Cancellations Customers may cancel transactions up to the point of payment dispatch. For purchases made via our eCommerce platform, please refer to the specific return and refund policies stated at the time of purchase. All returns must be authorized and subject to our return terms, including potential restocking and shipping fees.
6. Anti-Money Laundering (AML) and Compliance London Gold Centre strictly adheres to UK and international anti-money laundering laws and regulations. All customers must provide valid identification and documentation when requested to comply with our AML obligations. Suspicious activities are reported as mandated by law.
7. Delivery and Risk We recommend Royal Mail Insured Special Delivery for sending items to us. Customers are responsible for securely packaging and clearly labelling parcels. We are not liable for items lost or damaged in transit. Items purchased from us are shipped securely using tracked and insured delivery services.
8. Data Protection and Privacy Customer data is securely stored and processed in compliance with GDPR and UK data protection laws. We do not disclose your personal information to third parties unless required by law or necessary for completing transactions.
9. Liability Limitations London Gold Centre is not liable for indirect or consequential losses arising from delays, errors, or issues beyond our direct control, including but not limited to delivery failures, fluctuations in market prices, or incorrect customer-provided information.
10. Complaints and Dispute Resolution We aim for complete customer satisfaction. Any complaints or disputes should be promptly directed to our customer service via email (info@londongoldcentre.co.uk), telephone (020 7404 7473), or post (London Gold Centre, 5 Hatton Garden, EC1N 8AA). We strive to resolve all complaints quickly and fairly.
11. Amendments to Terms We reserve the right to amend these terms at any time. Changes will be clearly communicated on our website and, where applicable, directly to customers.
By using our services, you acknowledge and agree to these Terms and Conditions.
