020 7404 7473

Customer Support

5 Hatton Garden

London EC1N 8AA

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LGC privacy policy

Information and Data treatment:
We treat all information as strictly confidential in accordance with the provisions of the Data Protection Act 1998 and the General Data Protection Regulation (EU 2016/679).

We are committed to protecting our clients privacy. If we request further identification from our customers, we ensure that it will only be used in accordance with our Privacy Policy.

Information Collected:

All the CCTV footage is retained by London Gold Centre when visiting our secure store. Our secure internal servers store the information described below.

Personal Information includes your name and billing/billing address. Contact details: These are stored as provided by you. We store your phone number, email address and address. Order History: This includes sales inquiries and orders that you have entered into our system. This is not limited to closed deals, all inquiries are recorded in the system. Inquiry Details: This includes all online inquiries by email or online form, and all information provided when you call or contact us in person. Your IP address is also saved for online inquiries. Hatton Garden Metals may record the personal information you provide to conduct appropriate anti-fraud checks in accordance with our due diligence and AML policies. The personal information you provide may be shared with fraud prevention agencies, who may retain copies of that information. Please note that we dont perform credit checks and under no circumstances will your dealings with London Gold Centre affect your credit rating. The above information is necessary for the efficient processing of products sent to us or purchased from us and to enhance our continued commitment to a superior level of service. 

London Gold Centre has a private data policy applied by all employees at all times.